MCDST 5 Day Boot Camp

Coming soon: Start your IT career with MCDST

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Internetworking Dynamics’ Microsoft Certified Desktop Support Technician (MCDST) 5-Day all-inclusive boot camp was developed and is delivered by one of the industries most sought after technical instructor and author, Robert Vaughn.  Download Course PDF

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If you are seeking the skills necessary to successfully support end users and to successfully troubleshoot desktop environments running on Microsoft Windows operating systems, then you will want to achieve this valuable credential.

During this course, technicians gain the experience to support users of even Microsoft's most advanced Windows XP operating systems and applications designed to work with it. This course contains everything you need to master your MCDST exams - guaranteed! View Student Testimonials

Exams are done onsite and vouchers are included.
The certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. View Schedule

Exams:

MCDST candidates are required to pass two core exams. Elective exams are not required.

Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Audience

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations.

Prerequisites

An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system. View Schedule

This All Inclusive Boot Camp Includes:
Microsoft Experienced and Certified Instructors
50-Hours of Real World Labs/Projects and Instruction
All Required Courseware & Study Materials
All Test Vouchers Plus One Free Retake Per Exam Not Passed
Certifications: MCDST
Hotel
Airfare – Call for Details
Daily Massages in our Specially Equipped Massage Room
Limo Shuttle Service to and From the Hotel and Airport.
Full Catered Lunch, and Snacks. Includes Limo Service to and From Restaurants. Also Includes a 5 Star Restaurant at End of Class!
Free One-Year Class Retake
Pass Guarantee

 

Student Testimonials
MCSE:Security/CCNA Boot Camp


It’s people that make the difference. That’s an overused term these days but I can honestly say that at Internetworking Dynamics it’s an understatement.
-- Jim Doire/CCNA,MCSE:Security,MCTS Vista

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Student Testimonials
MCSE Boot Camp


Robert,I would like to thank you for the training I received from your MCSE Boot Camp.You made the material interesting and real world without using the boring slides like most training. When we did the labs in class, I knew what that lab would accomplish. Most training classes I have attended would have a step by step procedure on what to do in the lab but there was no thought process on why or what the lab was trying to accomplish.
-- John White/Network Administrator

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Student Testimonials
MCSE:Security


Dear Internetworking Dynamics,I don’t know how much you are paying Mr. Vaughn, but it can’t possibly be enough. The food, the massage room, and the fine dining we had was almost worth the trip. However, Mr. Vaughn was definitely the highlight of the course. I have been in the IT industry for over two decades and I too am a trainer.
-- Steven Knight

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Student Testimonials
MCSE/:Security/Messaging


I would like to thank you again for the best training experience I have ever had. If there is a better Microsoft instructor than Mr. Vaughn I will give him or her $100 personally.
-- Mike Reeder

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Student Testimonials
MCSE:Security


Mr. Vaughn, I had a friend who had referred me to you in the United State. He made you sound like God or something. I decided to come all the way from The UK to get my MCSE from your school and see what the cheers were all about. I had taken MCSE classes before and found that I learned about feature and benefits but that was it.
-- Bobby Prescott

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Student Testimonials
MCSE:Security/Messaging


You can quote me on your website, "Internetworking Dynamics training by Robert Vaughn was of the highest standard I have experienced. They understand the need for an excellent working environment and have great real world labs to make sure you understand what you are studying. Roberts approach is professional and high quality. Not only did I get my Certs but a great understanding into consultancy.
-- Matthew Aylard

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Student Testimonials
MCSE:Security


This undoubtedly has been the best training experience of my 25 years in the computer industry. The 15 day course was fast-paced and mentally challenging, but the reward was well worth the effort.
Len Kanyo
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Student Testimonials
MCSE:Security/Messaging


For those considering a ‘boot camp’ style learning experience, stop considering and contact the folks at Internetworking Dynamics. Attended a recent class, and it was a first class, high quality experience.
Richard Stoneberg
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Student Testimonials
MCSE:Security/Messaging


I wanted to take some time to get back down from the intensive educational high you created in the bootcamp I attended a few weeks ago before I wrote this letter. In all my years of business seminars, college classes and educational training, I’ve never been so thoroughly coached and challenged as I was in your class...
Donald R. Deatherage
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After completing this course, students will be able to:
  • Perform and troubleshoot an attended installation of the Windows XP operating system.
  • Perform post installation configuration (user configuration, apply service packs, etc.).
  • Answer end user questions related to upgrading from a previous version of Windows.
  • Troubleshoot system startup and user logon problems.
  • Monitor and analyze system performance.
  • Monitor, manage, and troubleshoot access to files and folders.
  • Troubleshoot connecting to local and network print devices.
  • Configure and troubleshoot hardware devices and drivers.
  • Configure and troubleshoot storage devices.
  • Configure and troubleshoot display devices.
  • Troubleshoot network protocols and services.
  • Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
  • Configure and troubleshoot input and output (I/O) devices.
  • Configure support for multiple languages or multiple locations.
  • Troubleshoot security settings and local security policy.
  • Configure and troubleshoot local user and group accounts.
  • Troubleshoot the TCP/IP protocol.
  • Configure and troubleshoot Internet Connection Firewall (ICF) settings.
  • Troubleshoot name resolution issues.
  • Configure and troubleshoot remote connections.
  • Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
  • Configure and troubleshoot applications.
  • Set application compatibility settings.
  • Troubleshoot application installation problems.
  • Configure and troubleshoot e-mail account configurations.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot Outlook Express.
  • Configure the operating system to support applications.
  • Configure and troubleshoot file system access and file permission problems on multi-boot computers.
  • Resolve issues related to usability of applications.
  • Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
  • Resolve issues related to customizing Internet Explorer.
  • Resolve issues related to customizing Outlook Express.
  • Resolve issues related to customizing the operating system.
  • Configure and troubleshooting connectivity for applications.
  • Configure application security.
  • Identify and troubleshoot problems related to security permissions.
  • Answer end user questions related to application security settings.

Training Facility 

Our state-of-the-art training facility utilizing the latest equipment in the Dallas/Ft. Worth area is located at 5070 S. Collins #215 Arlington, TX  76018. We use Microtek's state-of-the-art training facilities in Los Angeles, Atlanta, Chicago, Washington DC, SanFrancisco and Orlando. Our limo services include transportation to and from the hotel and training facility each day or class, and the airport.

Instructors

All of our certified instructors are practicing consultants, engineers, and architects who bring their experiences, challenges, and years of insight into the classroom. Our instructors don’t use slides or read from books. The entire class is taught using real world labs, lecture and projects.

Guarantee

Internetworking Dynamics offers an iron-clad guarantee based on its quality training and certification program and is confident that you will pass all of your required exams. Our guarantee is that you will pass all of your exams the first time or we will give you one free retake per exam not passed. You also have the ability to re-sit the class up to one year after the first date of the original course. A re-sit fee may apply, based on location and availability.
 

View Schedule


For more information, please call 1-877-485-6112
or email us at: training@internetworkingdynamics.com